I set this site up to give practical help to anyone who needs to..
- Set up new measures, KPIs or metrics
- Improve their business or organisation through measurement
- Create clear, easy to understand, reports or dashboards
Creating good measures isn’t easy but it doesn’t have to be complicated. I share a lot of my material for free, but if you want the whole story in a convenient format then I suggest you have a look at my books, KPI Checklists and BlinkReporting. Don’t forget, there’s a human behind this web site, so don’t be shy about getting in touch. Bernie
A simple method for dealing with too many KPIs or measures By the time you have created your KPI Tree(s) you will have a large number of candidate measures. Some teams are horrified when they realise that they have come up with 70, 80 or more measures. The good news is that you definitely won’t […]
A point to make is that KPIs are not just financial measures. Financial measures are crucial in many organisations, but they are also `lagging’ – which means they tell you what happened after the event. KPIs should also help you see what is coming, not just what has passed. It’s like the difference between a […]
Defining KPIs clearly is crucial. Badly defined KPIs have unfortunate side effects. The cobra effect is one of my favourites. Most people agree that going to school is good for children. This means that there is a government focus on truancy as a measure. Sometimes there are legitimate reasons why children cannot get to school. One such reason is snow. A singular focus on truancy […]