Practical help with KPIs, measures and reporting
Imagine a friend saying to you “Can you pop out to the hardware store and buy a tool for me?”. Obviously your first question would be “What kind of tool are you looking for?” Deciding on your measures and KPIs without having a clear strategy is exactly like going tool shopping without knowing what it [...]
Excel rules the roost when it comes to real-world management information. It’s easy to knock it, but millions of people find it quick and painless to use. There are some things you just should not do in Excel. Here’s my highly subjective list. Never…. Use Excel as a database. OK, I know you are [...]
Here’s a 60 second guide to what makes up a management control system. A clear set of strategic objectives A method for translating strategic objectives into practical measures and KPIs that every person in the organisation can affect in some tangible way Trusted, clear and accurate management information. Produced in timely way, to the right [...]
I’ve sat through a lot of meetings. Many of them were terrible and ineffective. There are a lot of different aspects to a good meeting, some are easier to fix than others. Fortunately one of the most common failings is relatively easy to fix with some careful thought and discussion, namely “What is the purpose [...]
How good is your organisation at analysing the data you produce? Carefully answer these questions (you can use a 1-5 scale to improve the resolution of the checklist, where 1 is low/poor and 5 is high/strong). Are data and reports separate entities? Does revision of reports require manual intervention? Is there flexibility in cutting data [...]
How good is your organisation a producing the data you need? (we aren’t talking about analysis, see this analysis checklist for that). Carefully answer these questions (you can use a 1-5 scale to improve the resolution of the checklist, where 1 is low/poor and 5 is high/strong). Does data arrive in a structured way, ready [...]
It’s all too easy to end up with poorly defined KPIs. If this happens then there may be confusion about the purpose or definition of a KPI. Confusion leads to mistrust and disuse. Use this checklist to see if each of your KPIs and measures is well defined: KPI Name: Use a “what-it-say-is-what-it-is” type name, so that it doesn’t [...]
