How most banks complaints systems drive them to fix trivial problems first and ignore the rarer customer disasters.
Bargains galore…
November 26, 2010 By Leave a Comment
I’m sad. I take photo’s in Sainsbury’s, but these price tickets just made me smile!
Loo’s, trains and board games
November 2, 2010 By 1 Comment
How does measuring fare revenue lead to a five year old wetting himself?
