KPIs and measures can drive a business in the right direction, or become instruments of torture.
I believe that most organisations can do a lot more with the data and systems they already have. This site is all about helping you improve your measures, KPIs and reporting. Dive in, take what you need and let me know if you think there are gaps. Signing up for my free KPI Tips report and Tips Newsletter is a great way to start.
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founder of Made to Measure KPIs
On most projects I end up putting together an action tracker. I had a look on Google recently and couldn't find a simple tracker template that worked well, so I designed one. It's a little off-theme for this site, but very useful I think. Most KPI implementation work involves tracking lots of actions, so that's my excuse for putting it here.
I'm often asked how to create KPIs and measures. It's not a short process, which is why most people end up brainstorming or using existing measures when they are tasked with doing this (check out this article - Six KPI Selection Traps to Avoid to see some of the other pitfalls). The good news is that it is a repeatable process. Here are the key …
KPIs are the first step for improving or controlling a business. Measures are the eyes and ears of anyone who has to manage anything bigger than a one-man business. KPI management is all about using KPIs to give you a clear and honest view of whichever organisation you are looking at.
I use two processes to help with this. I've turned both into …